RETURNS & CANCELLATIONS
All refunds, returns, and cancellations are to be initiated by contacting our customer service team using the form below, or by emailing email@example.com. If you have any questions about anything, even during a refund process do not hesitate to reach out. Our customer service team will assess your request and upon approval, we will send you a return label to ship your product back to us.
We will not provide a refund or accept returns on any product that has been used or ridden.
When you receive a return label it must be displayed on the outside of the box - please remove any old shipping labels that may be on the box.
Factors and possible costs associated with cancelations and returns.
· If you decide to cancel your order before it has shipped out from our warehouse there will be no restocking fee, and you will be refunded 100%.
· All returns (not including warranties) will be subject to a 20% restock fee – this will be automatically deducted from your refund.
· All cancelation requests must be submitted before 12 pm PST on the day of shipment. This will give us enough time to receive your message and notify the warehouse so that they can pull your order from processing.
· Your cancelation request MUST include your order number or else it will not be accepted as a valid request. Your request will become valid once you send your order number.
· Any requests submitted after 12 pm PST on the day of shipment may not be stopped before it is shipped and as a result, may be treated as a return.
· Any cancelation request on orders that have left our warehouse will be treated as a return and will be subject to a 20% restocking fee. This includes if it is already in transit to your address if it has already arrived at your address, or if you have refused the package upon arrival.
· If you have been shipped a wrong/different product, you will not be charged anything. We will send you a return label for the wrong product and ship the correct product to you.
· If you have sincerely ordered the wrong product (ex: deck instead of a complete or vice versa) and would like a different product this may be treated as an exchange, so please reach out to us for further details in this case.
· All sales on apparel are final.
· We cannot take returns/exchanges on international orders or sale items.
Returns must be made within 30 days of the invoice date. Please allow up to 4 weeks for refunds to be processed and credited to your account. Replacements can take between 1-4 weeks to arrive, after approval.
To process your return/cancellation please contact us using the form below or get in touch with us over email at firstname.lastname@example.org or call us during our office hours (Monday - Friday 9am – 5pm Pacific Daylight Time). Our Toll Free number is +1-855-758-4627