USA: Free Shipping on orders above $125.
Express/Expedited shipping is available at an additional cost.  

• West Coast - all orders shipped ground; average transit time is 1-2 days.
• East Coast – all orders shipped express from our LA warehouse; transit time is usually around 5-7 days. 
  
    

ORDER LOOKUP / TRACKING 

 You can access all information about your order by clicking the link in your order confirmation email. In the rare case you can not find this email please use our order lookup tool, which you can access here.  

Once your order is picked up for delivery you will be sent an email with the tracking information. If you have not received this email, then it is most likely that your order is still processing in the warehouse. 

PROCESSING / HANDLING INFORMATION  

 Orders typically leave our warehouses within 1 – 3 business days. For us, “business days” means Monday – Friday, 9am – 5pm PST as we do not operate on weekends. Order processing times are subject to change and some orders may ship out later than the estimated processing time. Our main goal is to get your board under your feet as soon as possible! We endeavor to prioritize orders with expedited shipping, but we cannot guarantee they will ship out faster than the estimated processing time. If you are worried about the current estimated processing times, please contact us before you order. 

Please be aware that sale periods and holiday closures may increase processing/shipping times. We appreciate your patience while we work hard to get all orders out as quickly as possible. 

 

ADDRESS UPDATE/CHANGE 

If you need to update the address on your order you must do so by 12 pm PST on the day that your order is being shipped.  

Any address update requests made after this time may not reach us in time before your order is processed and shipped out. If your request is placed after 12 pm PST on the day of shipment we cannot guarantee that we will be able to have the address updated with the shipping company. If this occurs, then the customer may be responsible for coordinating the delivery of the package(s) to the correct address.  

Please make sure that you always double-check your address on your order before and after the order is placed.  

 

TRACKING  

 You will receive an email containing your tracking number when your order is collected from our warehouse. We are given a tracking number when your order is collected from our warehouse, therefore processing orders do not have an associated tracking number yet. Any shipments to APO addresses are sent via USPS.  

If you do not feel like waiting on shipping, check out our Dealer Locator and pop into one of our authorized local shops!  

 

Have any questions?
Please give us a call during normal business hours and a human will answer!